Privacy Policy
Last updated: 19 October 2026
Huncho Company Limited respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, contact us or use our services.
1. Who we are
Huncho Company Limited is responsible for the personal information described in this policy and acts as its data controller.
Company name: Huncho Company Limited
Company number: 13785298
Contact address: Office 1618, 321–323 High Road, Romford, Essex RM6 6AX
Email: hello@hunchocompany.com
Telephone: 0330 043 0561
Website: https://hunchocompany.com/
If you have questions about this policy or wish to exercise your data protection rights, please contact us using these details.
2. Information we collect
Depending on your interaction with us, we may collect:
Contact details: your name, email address, telephone number, postcode and property address.
Enquiry information: messages, quote requests and details of the work or support you need.
Property and service information: access arrangements, appointment details, relevant photographs and records of work requested or completed.
Customer and transaction records: quotations, agreed services, invoices, payment status and related correspondence.
Technical information: information generated when you use our website, which may include your IP address, browser type, device information and server logs.
Please only provide information relevant to your enquiry. Avoid sending sensitive personal information or property security details through the general enquiry form.
3. How we receive your information
We receive information when you:
Complete a website form.
Contact us by telephone, email or WhatsApp.
Request a quotation or arrange a service.
Provide feedback or communicate with us about existing work.
We may also receive relevant information from a landlord, tenant, letting agent, housing association, property manager or another person arranging services for a property.
Where someone provides another person’s details, they should have a lawful reason to do so and make that person aware of this policy.
4. How and why we use your information
We use personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and preparing quotations | Taking steps at your request before entering into a contract; or legitimate interests where you enquire on behalf of an organisation |
| Booking appointments and delivering agreed services | Performing our contract with you |
| Coordinating access and communicating with tenants, agents or property managers | Our legitimate interests in organising and completing work safely and efficiently |
| Managing invoices, payments and accounting records | Performing our contract and meeting legal obligations |
| Handling complaints, resolving disputes and establishing or defending legal claims | Our legitimate interests in protecting our business and resolving concerns; legal obligations where applicable |
| Maintaining website security and preventing misuse | Our legitimate interests in operating a secure, reliable website |
| Sending promotional messages, where applicable | Consent, or another basis permitted by applicable marketing law |
Where we rely on legitimate interests, we consider the effect on your privacy and balance our interests against your rights.
If information is necessary to provide a quotation, arrange access or complete a service, failing to provide it may prevent us from fulfilling your request.
5. Marketing communications
Contacting us or requesting a quotation does not automatically mean that you have agreed to receive marketing.
If we send promotional communications, we will follow applicable marketing rules and provide a way to opt out.
You can ask us to stop direct marketing at any time by emailing hello@hunchocompany.com or using the unsubscribe option provided in a message.
We may still contact you about quotations, appointments, payments or services you have requested.
6. Who we share information with
Where necessary for the purposes described above, we may share relevant information with:
Staff, contractors and tradespeople involved in delivering your requested services.
Landlords, tenants, letting agents, housing associations or property managers involved in the work.
Providers supporting our website, hosting, email, communications, administration and payment arrangements.
Professional advisers, including accountants, insurers and legal advisers.
Authorities or other parties where disclosure is legally required or necessary to establish, exercise or defend legal claims.
We limit sharing to information relevant to the task. Where a provider processes personal information on our behalf, appropriate data protection arrangements must apply.
7. WhatsApp and external websites
Our website includes links to WhatsApp and may link to other external services.
When you choose to use these services, their providers also process information under their own privacy policies. Please review those policies before sharing information.
This policy covers Huncho Company Limited’s handling of your information. It does not govern the independent activities of external websites or platforms.
8. International transfers
Some technology or communication providers may process information outside the United Kingdom.
Where this involves a restricted international transfer, we will ensure an appropriate legal safeguard applies, such as UK adequacy regulations or approved contractual safeguards.
You can contact us for further information about safeguards relevant to your personal information.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention depends on:
Whether an enquiry remains active.
The duration of our customer relationship and any ongoing work.
Applicable accounting, tax and other legal requirements.
Relevant warranty periods, complaints and potential legal claims.
We review information and delete or anonymise it when it is no longer needed. Information may be retained for longer where required by law or connected with an ongoing dispute.
10. Keeping information secure
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access should be limited to people who need the information for their work.
No website, email service or internet transmission can be guaranteed completely secure. Please contact us to agree an appropriate way to share particularly sensitive information.
11. Cookies and similar technologies
Cookies are small files stored on your device. Websites may also use similar technologies to store or access information.
Strictly necessary technologies may be used to support essential website functions and security. Where other technologies require your consent, that consent must be obtained before they are used.
Any additional technologies used on this website should be explained through the relevant cookie information and controls, including their purpose and duration.
You can also manage cookies through your browser settings. Blocking some cookies may affect website functionality.
12. Your data protection rights
Depending on the circumstances, you may have the right to:
Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion of your information.
Restrict how we use your information.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where processing relies on consent.
You have the right to object to the use of your personal information for direct marketing at any time.
These rights are subject to applicable legal conditions and exemptions. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
To make a request, email hello@hunchocompany.com. We may need to verify your identity before responding. We will respond within the time limits required by law.
13. Privacy complaints
If you are concerned about how we handle your information, you can complain directly to us at hello@hunchocompany.com or write to our contact address above. Please explain your concern and provide enough information for us to investigate and respond.
You can also raise a concern with the Information Commissioner’s Office, the UK data protection regulator:
Website: https://ico.org.uk/make-a-complaint/
14. Changes to this policy
We may update this policy when our services, data handling practices or legal obligations change.
The latest version will appear on this page with an updated revision date. Where required, we will take additional steps to notify you of significant changes.